LMF

Returns Policy

Shipping Policy: At Happy Family, we strive to provide fast and efficient shipping to ensure that you receive your order in a timely manner. Shipping charges are calculated based on your location and the weight of the products in your order. Once your order is confirmed, we will process and dispatch it within 1-2 business days. You will receive a confirmation email with tracking details to monitor your package's delivery progress. Please note that delivery times may vary based on your location. Return Policy: We want you to be completely satisfied with your purchase from Happy Family. If, for any reason, you are not happy with your order, you may return the product(s) within 7 days of receipt, provided that the product(s) remain unopened and unused. To initiate a return, please contact our customer support team at info@happyfamily.com.pk to request a return authorization. Refund Policy for Unopened Products: If you return the product(s) within 7 days of receipt, and the product packaging remains unopened and in its original condition, we will issue a refund for the full purchase price of the product(s), excluding shipping charges. The refund will be processed to the original payment method used during the purchase. Return Process: To return the product(s), please follow these steps: Contact our customer support team at info@happyfamily.com.pk to request a return authorization. Securely pack the product(s) in their original packaging to avoid damage during transit. Clearly label the package with the return authorization number provided by our customer support team. Ship the package to the address provided by our customer support team. Return Shipping Costs: Please note that the return shipping costs are the responsibility of the customer unless the return is due to a mistake made by Happy Family or a defective product. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on your preference. Processing Time for Refunds: Once we receive and inspect the returned product(s), we will process the refund within 5-7 business days. The refunded amount will be credited to the original payment method used for the purchase. Contact Us: If you have any questions or concerns regarding our shipping, return, or refund policies, please don't hesitate to contact our customer support team at info@happyfamily.com.pk. We are here to assist you and ensure your shopping experience with Happy Family is delightful.